Returns & Refunds Policy

At Simply Postered, every print is carefully produced to order. We want you to be happy with your purchase, and we're here to help if something goes wrong.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, has a printing defect, is the wrong size, or differs significantly from what you ordered, please contact us as soon as possible.

We recommend reporting delivery problems within 30 days of receiving your order, although this does not limit your statutory consumer rights.

Please provide your order number, a description of the problem and photographs where possible.

Depending on the circumstances and your applicable consumer rights, we will arrange a free replacement, refund or another appropriate remedy.

If a faulty or incorrect item needs to be returned, we will provide return instructions and cover the reasonable return postage costs.

United Kingdom and European Union — Change-of-Mind Returns

For standard, non-personalised posters and framed prints, customers have a 14-day cancellation period from the date of delivery where applicable consumer law provides this right.

You must notify us within 14 days of receiving your order if you wish to cancel. You then have a further 14 days to return the item.

Customers are responsible for the direct cost of return postage for change-of-mind returns.

Please handle items only as necessary to inspect them. Any reduction in value caused by excessive handling may be deducted from the refund where permitted by law.

Refunds include the item price and applicable standard outbound delivery costs. We will issue refunds without undue delay and within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

United States — Change-of-Mind Returns

Because our prints are produced to order, we do not offer voluntary returns or refunds for change of mind, including changes in decorating preferences, where permitted by applicable law.

This does not affect your rights if an item is damaged, defective, incorrect or not as described.

Other International Orders

We do not offer voluntary change-of-mind returns unless required by applicable consumer law or agreed with us beforehand.

Any mandatory local consumer rights remain unaffected.

Personalised Orders

Products genuinely made to an individual customer's specifications or personalised with custom names, dates or other requested details may be excluded from change-of-mind cancellation rights where the law permits.

This does not affect rights relating to faulty, damaged or incorrectly supplied products.

Lost or Delayed Deliveries

If your order is delayed or appears to have been lost in transit, please contact us so we can investigate with the delivery provider.

We will arrange an appropriate resolution, including a replacement or refund where required by applicable consumer law.

How to Request a Return

Please contact us through the Contact Us page on our website and include your order number and reason for the return.

Returns are handled by post. If a physical return is required, we will provide the correct return address and instructions.

Please contact us before sending anything back.

Refund Processing

Approved refunds will be issued to the original payment method.

We aim to process refunds within 10 business days of confirming eligibility, or sooner where required by law. Any additional time taken by your bank or payment provider is outside our control.

Your Statutory Rights

Nothing in this policy limits or excludes rights or remedies provided by applicable consumer protection laws.

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